Tailored Solutions for Travel & Hospitality

Reinvent Guest Experiences with Zeta

Know who your guests are, even before they book.

Trusted by Leading Hospitality & Travel Brands

Understand & Engage Guests Across Every Touchpoint

Modern travellers expect more. Zeta helps you:

- Connect digital and physical interactions

- Build unique, memorable experiences

- Drive bookings, loyalty, and satisfaction

Problem: Guest data is scattered across platforms

Solution: Zeta’s platform unifies and activates it — all from one place

Gain a Deeper Understanding of Every Guest

Smart Segmentation
Identify the right travellers using real-time data and intent signals captured from over 200,000 partner websites.
Personalised Every Step of the Way
From search to check-in, tailor the experience by highlighting services, offers and content based on past behaviour and preferences.
Cross-Sell and Upsell Opportunities
Spot chances to recommend relevant add-ons between booking and arrival—boosting revenue and satisfaction.
Proactive Booking Alternatives
No availability? Suggest new dates or times automatically using past booking data and browsing behaviour.
Multi-Channel Booking Reminders
Recover incomplete bookings with personalised messages via email, website, social media or push—customised to suit each user’s sensitivity to discounts or incentives.
Connect Online & Offline Journeys
Link digital and in-person interactions (calls, front desk, on-site) to deliver smarter, more cohesive guest experiences.
Smarter Check-In Experience
Equip front desk staff with insights that help them offer more personalised welcomes, upgrades, or tailored recommendations.
Encourage Repeat Stays
Re-engage previous guests with targeted messages and dynamic landing pages that reflect their past stays, preferences and booking patterns.

Advantages for Travel and Hospitality that only Zeta Can Provide

Create Memorable Customer Journeys

Gain critical insights into top destinations and popular itineraries to design interactive travel experiences from search to booking.

Distinguish New and Returning Guests

Transform anonymous website users into known traveler groups using Zeta's advanced identity resolution and extension capabilities.

Increase Loyalty & Engagement

Use mobile push & SMS notifications to notify travellers in real-time about flight delays or hotel check-in updates.

Maximise Upgrades

Use predictive insights to adjust prices in real time and identify high-value travelers for first-class upgrades, spa packages or custom concierge moments.

Personalise Messaging

Access powerful traveller insights from past purchases, geolocation data, and weather patterns for AI-powered touch points.

Boost off-season Sales

Manage campaigns with automated email sends to deliver targeted discounts, early bird specials or vacation packages.

Zeta has allowed us to automate our emails, provide next best action content for our visitors to Ireland, and show them things that they would be interested in. Based on their behavior, we can show them something new as well within that space. Using the platform, working on a new strategy, we combined all our emails globally that we send in all different languages around the world into one continuous program, gives us a lot more insights and data and understanding of our visitors to Ireland.

- Paul Gillart

Digital Development and Operations Manager