Anti-Spam Policy

In addition to terms defined elsewhere in this Anti-Spam  Policy, the definitions below will apply to capitalized words in this Anti Spam Policy. Capitalized words in this Anti-Spam Policy that are not otherwise defined herein shall have the meaning ascribed in the Agreement or Acceptable Use Policy (as applicable). 

1. “Acceptable Use Policy” means Company’s Acceptable Use Policy located at meetmarigold.com/acceptable-use-policy/ as updated from time to time. 
2. “Agreement” means, as applicable, either the: 1) Services Agreement located at meetmarigold.com/services-agreement, as updated from time to time; or 2) a superseding written agreement for 

use of the Services executed by and between Company and  Customer. 

1. “Anti-Spam Laws” means any and all Laws regulating the transmission of electronic messages. 
2. “Customer List” is a list of Contacts uploaded to the Services or created on or via the Services. 
3. “Distribution Email Address” means an email address associated with a distribution list that enables a User to send an email to multiple recipients by sending that email to the single email address  associated with the distribution list. 
4. “Permission” means permission obtained from an individual to receive communications from Customer, in compliance with Section 3 below, that was either: 1) obtained within the preceding 12  months; or 2) obtained at any time and ongoing communications  have been sent to the individual over the course of the preceding 12  months. 
5. “Spam”, as used herein, is any message sent by a User: 1) to an individual who has not given the User their Permission to do so; and/or 2) is marked as “spam” or “junk” mail by the recipient,  including via any ISP feedback loops. 

1. 
   Customer understands and agrees that Customer is the  “sender” (as that term is defined by Anti-Spam Laws) of any  emails sent by Customer via the Services. 
   
2. Unsubscribe Link. Unless expressly agreed by Company in advance in writing, Customer must ensure that all emails sent through Customer’s Account contain a Company (or other Company approved) “unsubscribe” link, in form and substance satisfactory to  Company, that: 1) allows Contacts to instantly and permanently  unsubscribe themselves from the applicable Customer List, 2) 

presents unsubscribe instructions in a clear and conspicuous way,  and 3) remains operational for a period of 30 days after sending the  email. Customer must monitor, correct, and process unsubscribe  requests immediately and ensure that Users do not remove, disable,  or attempt to remove or disable such link. Customer understands  that instead of using the unsubscribe link provided, some Contacts  may use other means to submit a request to Customer to opt them  out of receiving such messages. In such cases, Customer agrees to  unsubscribe any such Contact manually, by changing the Contact’s  mailing status to “opt-out” within 10 business days of the opt-out  request using the tools provided inside Customer’s Account. 

1. Contact Information. Each email must clearly and accurately identify the individual or organization that authorized the sending of the email (“Authorizing Party”). This means that if Customer is  sending messages on behalf of an Authorizing Party, the Authorizing  Party must be identified. For example, if a marketing agency is  sending an email on behalf of its client, the client must be identified.  To the extent required by law, identification must include the correct  legal name of the Authorizing Party, a registered business number,  legitimate physical address, and contact details. All identification  information should remain valid for at least 30 days after the email is  sent. 
2. Other Required Information. Customer shall ensure that communications sent through Customer’s Account are truthful and include subject lines that are in no way false or misleading as to the  nature of the content contained in the email. All emails must state  the reason the Contact is receiving the message. For example, “You  are receiving this message from ABC Company because you signed  up for our email list at abc.com.” 

1. 
   Customer Representations. Customer represents and warrants  that Customer has provided all disclosures required by Law in conjunction with obtaining Contact’s Permission. Customer further  represents and warrants that Customer has not used any false or  misleading information, names, email addresses, subject lines, or other information for the purpose of or in connection with obtaining  Contact’s Permission. 
2. Obtaining Permission. Customer must retain records of any Permissions received and shall provide such records to Company immediately upon request. Permissions must be obtained in one of  the ways described below. A Contact:

• fills out or opts in via a web form subscribing to receive marketing communications from Customer; provided that the form does not contain any pre-selected fields; 
• completes an offline form that expressly indicates their willingness to receive marketing communications from Customer; 
• gives Customer their business card; provided that Contact  was informed that by providing the business card to Customer,  Contact was indicating their willingness to receive marketing  communications from Customer; 
• has a clear relationship with Customer, as an individual that (a) pays dues or a subscription fee to belong to Customer’s organization, or (b) has purchased a good or service from  Customer within the preceding 6 months, in the course of  which Customer obtained that Contact’s email address and  there is a reasonable expectation that the Contact would  consent to receiving emails; or 
• otherwise provides Customer with their express written permission to receive marketing communications from Customer.
  

3. Scope of Permission. Customer shall not send emails to Contacts on any topic that exceeds the scope of the topic that Contact has given Customer Permission to email them about. Where a Contact  has provided Permission for specific individual or organization to  contact them, that Permission may not be transferred to another  individual or organization. Any Permission obtained from a Contact  will be exclusive to Customer and will not extend to Customer’s  Affiliates, unless such Permission was also granted to such  Customer Affiliate. 

RESTRICTIONS, & COMPLIANCE

1. Account Approval. Company may request specific information  about Customer’s Permission practices and email marketing  activities prior to allowing access to the Services and Company’s  sending infrastructure. Should Company’s trained compliance team,  in its reasonable discretion, find cause to delay or withhold access to  the Services and Company’s sending infrastructure, Customer will  be promptly notified. Customer may not send any emails using the  Services until Customer’s Account has been reviewed by a member  of Company’s trained compliance team. 
2. Bulk Uploads. If Company means Emma, Inc., Selligent, Inc., Vuture US, Inc., or Vuture Limited, then prior to any bulk and/or large Contact list uploads to the Services, Customer must obtain  Company’s prior written approval, which may be withheld in  Company’s sole discretion. 
3. Company API. The Services provide API Calls (“Calls”) to facilitate certain account activities without relying on the Services’ main application interface. These Calls are governed by the same policies  set forth herein. The Customer and its Users shall not use the API to  circumvent Company’s efforts to facilitate Permission-based sending  via the Services. Company may dictate, in its sole discretion,  permissible use of the API and Calls. Any improper use of the API, 

as solely determined by Company, will be grounds for immediate  termination of Customer’s account. 

1. Prohibited Uses. There are some list collection methods, sending practices, and models of business which are irreconcilably at odds with Company’s Permission policy or which represent untenable risk  to the reputation of Company’s sending infrastructure. Customer  shall not: 

• mail to Distribution Email Addresses, emails addresses copied or scraped from the internet (or to Contact email addresses otherwise programmatically obtained from any physical or  electronic source); newsgroups, or purchased, loaned, or  rented lists; 
• mail to any Contacts obtained from a third party (unless such third party specifically obtained Permission from the Contact for Customer to mail them);
• mail to co-promotion lists, where more than one potential  sender is given access to email addresses collected without  the recipient’s willful, sender-specific consent; 
• use the Services to administer illegal contests, pyramid schemes, chain letters, multi-level marketing campaigns, or otherwise conduct any illegal activities; or
• take known demographic information and append it to information Customer obtains from a third party for the purpose of emailing an individual who has not otherwise  provided Permission as required by this Anti-Spam Policy. 

5. Compliance. Customer acknowledges that the Services allow Customer to upload data related to Contacts and also to track Contacts engagement with emails sent using the Services. Customer represents and warrants that Customer has complied with all notice, disclosure, consent, and other requirements imposed by applicable Laws prior to uploading information about a Contact to Customer’s Account. Customer further represents and warrants that Customer shall comply with the Acceptable Use Policy, Agreement, and all applicable Laws in connection with Customer’s use of the Services. 

AND OBLIGATIONS

1. Contacts. Company will not use Contacts’ information for any purpose other than those related to the Services and as otherwise described in Company’s Services Privacy Notice. 
2. Monitoring. Company reserves the right to inspect and monitor Customer’s Account and Customer Content at any time, without notice, to ensure compliance with the terms of this Anti-Spam Policy.  In connection with the foregoing, Customer agrees to promptly  provide records and/or other information requested by Company. In  addition, Company reserves the right, but has no obligation, to: 

• scan every campaign for the existence of an unsubscribe link. If an unsubscribe link is not detected, Customer will be informed and required to include Company’s unsubscribe link  before sending additional email messages or Customer Content via the Services. 
• monitor and meter the number of kilobytes of data transferred when sending email messages.
• monitor any and all Customer Content and Customer’s use of the Services to ensure compliance with this Anti-Spam Policy.

1. Low Deliverability. In the event the delivery rate of an email campaign sent through the Services is below ninety percent (90%), the campaign may be automatically paused. After analysis by  Company, the campaign will either resume or be canceled. In the  event of repeatedly canceled campaigns, Company may decide to isolate a Customer’s account from other customers, resulting in  slower campaigns. 
2. Abuse Complaints & Remediation. Emails sent through the Services may generate abuse complaints from Contacts. Customer is responsible for ensuring that email campaigns sent from Customer’s Accounts do not generate a number of complaints in excess of industry norms. If Customer’s complaint rate exceeds industry norms, Company may take action to prevent or repair damage to the sending reputation of its sending infrastructure, including suspending Customer’s Account. In the event that Company sends Customer a notification regarding excessive spam complaints, Customer must respond to Company’s requests promptly and act in good faith by participating in the creation and/or execution of any remedy. If Customer is unresponsive, does not implement remediation measures in accordance with Company’s recommendations within thirty (30) days of Company’s notification to Customer, and/or Customer continues to experience high complaint rates (as determined by Company in its reasonable discretion), then Company may suspend Customer’s use of the Services until the issue is resolved or until the end of the period specified by the contract.
3. Right to Terminate. Company may, in its reasonable discretion,  remove any Customer Content, suspend, or terminate (without refund) Customer’s use of the Services for any actual breach of this  Anti-Spam Policy at any time. For clarity, removal, suspension, or  termination pursuant to this clause will not terminate Customer’s obligation to pay fees owed to Company.