
The CMO’s AI Advantage: How Marketing Leaders Are Building Competitive Moats
This lookbook showcases how marketing leaders are translating AI investments into measurable business results, from adoption to documented ROI.
Thanks to vibe coding, the build vs. buy debate has rekindled over the past year, with numerous headlines pronouncing “SAAS is dead.” The argument is:
AI makes coding software so easy, why wouldn’t companies build what they need instead of paying a vendor for it?
The last time this debate was had was in the 2000s. Then, plenty of companies had legacy homegrown software. Plus, anytime you hired someone from Amazon, they wanted to build everything from scratch—whether it was email service provider functionality or a content management system or a personalization engine. It was a bit of a running joke.
What wasn’t funny was how horrible virtually all homegrown software was. Everyone complained about it—how it was clunky, outdated, and literally unfixable. And they always cheered when it was finally replaced by packaged software.
The push to build software almost always originates from a position of wanting to reduce initial costs. Add to that the often present “our needs are unique” and “it will be a competitive advantage” thinking and you have the critical elements for best-built-here thinking. And it’s true that creating homegrown software can sometimes be less expensive and more effective than buying an off-the-shelf version—in the short term.
However, in the long term, it rarely is. That’s because while company leaders are excited to build software that’s great on day 1, they’re never excited to do all the things that are required to make it great in year 3. Or year 5.
The second you launch your homegrown software you enter into a new phase that entails a litany of new commitments.
That list proceeds from the items companies are the most likely to control and do to the ones they’re the least likely to. However, it’s fair to say that companies want to do as little as possible of all of those tasks.
Indeed, once the software launches, the focus of development budgets and staff shifts to the next new thing, which has its own aggressive timeline that doesn’t allow much if any bandwidth to revisit past projects.
All of those post-launch activities tend to be neglected because they’re all ultimately a huge distraction from focusing on your core business, whether you’re a retailer, restaurant chain, travel and hospitality brand, financial services firm, media company, or something else.
As it’s always been, the build vs. buy debate is ultimately about focus. As much as they can, brands should dedicate their time to doing what only they can do, and buying and outsourcing the rest.
Back in the 2000s, the meteoric success of Amazon led to chants of “Every company is a technology company.” Some companies tragically misunderstood that to mean they needed to be expert technology makers instead of expert technology users.
Today’s chants of “Every company is a software company” will similarly find victims.
For brands tempted to spin up their own homegrown software, think narrow scope, back office, non-sensitive data, and non-mission critical.
Here are some examples to consider:
In these instances, the software is disposable, more of a short-term experiment than a long-term investment that deserves professional engineering, strong governance, security by design, and ongoing maintenance and innovation. Errors made here are quickly obvious and the risk is mitigated by people in the loop.
Whenever you have the chance to buy off-the-shelf software that fulfills 90%+ of your needs, you should do it. Customizations and other add-on can fill that remaining gap, and having a vendor who’s a true partner can natively close that gap.
For software that’s mission-critical, customer-facing, or handles sensitive data, building your own is a risky and expensive last resort. With AI engines and AI agents touted today as able to “build anything,” it appears a new crop of companies will learn this lesson the hard way, just as so many did in the 2000s. That’s because the pitfalls and challenges that made homegrown software a pariah still exist in our new agentic world.
The only difference is vibe coding makes the idea of homegrown software even more seductive—easier, faster, and cheaper—while making nearly everything that’s needed post-launch even more difficult. Perhaps the only silver lining is that failures will happen much faster.

This lookbook showcases how marketing leaders are translating AI investments into measurable business results, from adoption to documented ROI.

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