MillerKnoll Orchestrates Personalized Customer Journeys at Scale Using Zeta

About this video

Chessia McBride, Director of Customer Acquisition, Retention, and Engagement at MillerKnoll faced challenges in customer personalization and journey orchestration. To address these issues, Zeta was selected as the winner in the RFP process, aiming to consolidate email service providers. With customers demanding higher levels of personalization, Zeta provides actionable insights and enables personalized customer journeys at scale. The innovative product development team at Zeta plays a crucial role in this transformation.