Zeta Live 2026 · Thought Leaders
Personalization Reimagined: Making Every Moment Matter
About the session
Great retail experiences begin with understanding what a customer wants now- and what they will love next. Hear how leading retailers are using data and AI to better understand customer intent, create more relevant experiences across channels, and turn discovery into growth.
Speakers
Pamela Lord
President, CRM, Zeta Global
Vijay Alagarasan
VP, IT Digital & Customer Technology, Tractor Supply Co.
Allen Lo
Sr. Director Marketing Analytics & Customer Growth, Carter’s
Olga Papadopoulos
SVP, Performance Marketing, Synchrony
Eve Loughran
VP, Talbots
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